FAQ
1. Where do you ship?
We ship to customers in the United States and select international locations depending on availability.
2. What shipping options do you offer?
We provide the following shipping methods:
- Express Shipping (3–6 business days): $20
- Free Standard Shipping (7–14 business days): $0
- Standard Shipping (7–14 business days): $10
Processing time is typically 1–3 business days before dispatch.
3. Do you offer free shipping?
Yes, we offer free standard shipping (7–14 business days) on eligible orders and promotions.
4. How long does delivery take?
Depending on the shipping method you choose:
- Express: 3–6 business days
- Standard / Free Shipping: 7–14 business days
Please note that processing time is additional.
5. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use it to monitor your delivery status anytime.
6. What if my item arrives damaged or missing parts?
If you receive a damaged product or missing pieces, please contact us within a reasonable time after delivery. We will review the issue and provide a suitable solution such as replacement parts or support.
7. Are these model kits suitable for beginners?
Yes! We offer products suitable for both beginners and experienced builders. Difficulty levels vary, and product details will help you choose the right kit.
8. What makes ZephloraInkNest different?
We focus on unique, engaging model kits that combine creativity, detail, and relaxation. Our goal is to bring you products that are not just toys, but meaningful building experiences.